1. Cross-scope access is enabled by default in which file type?

Options:

• REST messages
• Table
• Script Include
• Workflow

Answer: Table

Explanation:
When a table is created in a scoped application, cross-scope access is enabled by default so other applications can interact with it unless restricted explicitly.

2. Which is a valid list of Module Link types?

Options:

• A
• B
• C
• D

Answer: Assessment, List of Records, Separator, Timeline Page

Explanation:
These are valid module link types used to define navigation behavior in the Application Navigator.

3. Which is NOT a UI Action type?

Options:

• List choice
• Form button
• List banner button
• Form choice

Answer: Form choice

Explanation:
UI Actions include buttons and links, but “Form choice” is not a valid type.

4. Which statement is NOT true about Notification Weight?

Answer: A Weight value of zero means no email is sent

Explanation:
Weight = 0 actually means the notification will be sent normally, not blocked.

5. Which is NOT a client-side debugging method?

Answer: gs.log()

Explanation:
gs.log() is server-side. Client-side debugging uses tools like jslog() or browser console.

6. Useful methods in ACL scripts:

Answer: gs.hasRole() and current.isNewRecord()

Explanation:
ACLs are server-side, so gs and current are used instead of g_user.

7. Objects in Inbound Actions:

Answer: current and email

Explanation:
Inbound email actions process incoming emails, so the email object is available.

8. Number of application menus allowed:

Answer: No limit

Explanation:
Applications can have multiple menus depending on design requirements.

9. What is a Module?

Answer: Helps users quickly access filtered information

Explanation:
Modules act as navigation shortcuts in the Application Navigator.

10. ServiceNow acting as a web service requester is:

Answer: Consumer

Explanation:
When calling external APIs, ServiceNow behaves as a consumer.

11. How can you see what artifacts will be included in a published application?

Options:

• Search application globally
• Open Update Sets list
• Check Application Files related list
• Open artifacts individually

Answer: Update Sets list

Explanation:
Update Sets capture all configuration changes (scripts, reports, etc.) that will move during deployment. Reviewing them gives a clear view of what will be included in the published application.

12. Which feature is NOT supported by Flow Designer?

Options:

• Call subflow
• Test with rollback
• Delegated developer
• MetricBase trigger

Answer: Test with rollback

Explanation:
Flow Designer allows testing but does not support rollback execution, unlike some legacy workflow debugging capabilities.

13. Which method checks if user has admin role in Business Rule?

Answer: gs.hasRole('admin')

Explanation:
Business Rules run server-side, so gs (GlideSystem) is used. It returns true if the user has the role (including admin overrides).

14. What cannot be debugged using Field Watcher?

Answer: Script Includes

Explanation:
Field Watcher is mainly used for client-side debugging. Script Includes run server-side and are not visible there.

15. A Flow Designer package for a specific app is called:

Answer: Spoke

Explanation:
A Spoke contains reusable actions and flows for a specific integration or application.

16. Method that checks ONLY exact role:

Answer: g_user.hasRoleExactly('catalog_admin')

Explanation:
Unlike hasRole(), this ensures the user has only that role, not admin override.

17. True statements about reports (choose 3):

Answer:

• Reports can be shared
• Can be graphical
• Can run on demand

Explanation:
Reports are flexible, but not all users can create reports on all tables, which makes that option incorrect.

18. Which statement is incorrect when extending a table?

Answer: Inherits all functionality

Explanation:
While fields are inherited, custom logic often still needs configuration, especially business rules and scripts.

19. If “Can read” is not selected, what happens?

Answer: Create, update, delete options unavailable

Explanation:
Without read access, other operations are meaningless, so they are disabled.

20. ACL evaluation order:

Answer: Most specific → most generic

Explanation:
ServiceNow checks field-level ACLs first, then table-level, ensuring precise access control.

21. UI Policy execution order:

Answer: Scripts execute before Actions

Explanation:
Scripts define logic first, then UI changes (like mandatory, visible) are applied.

22. Which is NOT used for logging in a server-side script (scoped app)?

Answer: gs.log()

Explanation:
In scoped applications, gs.log() is generally avoided because it’s considered a legacy/global method. Instead, you should use:

• gs.info() → informational logs
• gs.warn() → warnings
• gs.error() → errors
• gs.debug() → debugging

These methods provide better log categorization and are recommended for modern development.

23. GlideUser (g_user) methods are used where?

Answer: Client Scripts, UI Policies, UI Actions

Explanation:
g_user is a client-side object, meaning:

• It works in browser-based scripts (Client Scripts, UI Policies)
• It does NOT work server-side (Business Rules, Script Includes)

Example:

24. What is a REST Endpoint?

Answer: URI of the resource

Explanation:
The Endpoint is simply the URL of the API you are calling.

Example:

It tells ServiceNow:

• Where to send the request
• Which resource to interact with (GET, POST, etc.)

25. What does “Override application menu roles” do?

Answer: Allows module access even without menu role

Explanation:
Normally:
User needs access to both Application Menu + Module

With override enabled:
User can access the module directly if they have module role, even without menu access.

Useful when:

• You want restricted navigation but direct access via URL

26. How to access event properties in Email Notification?

Answer: ${event.property}

Explanation:
When an event triggers a notification, you can access its parameters:

Example:

Used for dynamic email content
Very important for real-world notifications

27. Changing field label in child table affects?

Answer: Child table only

Explanation:
Even though child tables inherit fields:

• Label customization is independent

This allows flexibility without affecting parent table design.

28. Client-side scripts for Record Producers?

Answer: Catalog Client Scripts & Catalog UI Policies

Explanation:
Record Producers belong to the Service Catalog, so:

• They use Catalog-specific scripting
• NOT normal Client Scripts

29. Objects in Scheduled Script Execution?

Answer: GlideSystem & GlideRecord

Explanation:
Scheduled Jobs run server-side without UI context, so:

• GlideSystem (gs) → system operations
• GlideRecord → database queries

current is not available (no active record)

30. Incorrect step in Script Include creation?

Answer: Identify the table

Explanation:
Script Includes are:

• Reusable utilities
• Not tied to a specific table

They are designed for global logic reuse

31. Roles for Source Control access?

Answer: source_control, admin

Explanation:
These roles allow:

• Linking Git repositories
• Import/export applications

admin automatically gets all privileges.

Which roles grant access to source control repository operations such as importing applications from source control, or linking an application to source control? (Choose two.)

A. source_control
B. source_control_admin
C. admin
D. git_admin

Answer: A, C

Explanation:
The source_control role provides access to basic Git operations like linking and importing applications from a repository. The admin role automatically inherits all permissions in ServiceNow, including source control access.

While source_control_admin sounds relevant, it is not required for basic operations, and git_admin is not a valid out-of-box role.

32. Which one of the following is true regarding Application Scope?

A. All applications are automatically part of the Global scope
B. Applications downloaded from 3rd party ServiceNow application developers cannot have naming conflicts
C. Any developer can edit any application
D. Developers can choose the prefix for a scope’s namespace

Answer: B

Explanation:
Application scope ensures isolation by assigning a unique namespace (prefix) to each application. This prevents naming conflicts, especially for apps downloaded from third-party developers.

• Not all apps are in Global scope
• Developers cannot edit apps outside their scope without permission
• Prefix is auto-generated (not freely chosen)

33. Which of the following is NOT a trigger type in Flow Designer?

A. Outbound Email
B. Application
C. Record
D. Schedule

Answer: A

Explanation:
Flow Designer triggers include:

• Record-based triggers
• Scheduled triggers
• Application/event-based triggers

Outbound Email is not a trigger—it is an action/output, meaning it happens after a flow is triggered.

34. Which Report Type(s) can be created by right-clicking on a column header in a table’s list?

A. Bar Chart, Pie Chart, Histogram, and Line
B. Bar Chart
C. Bar Chart, Pie Chart, and Histogram
D. Bar Chart and Pie Chart

Answer: D

Explanation:
ServiceNow provides quick report creation directly from list view.
However, only basic visualizations are available here:

• Bar charts
• Pie charts

Advanced reports like Histogram or Line require using the full Report Builder.

35.Which one of the following is the baseline behavior of a table in a privately-scoped application?

A. The table and its data are not accessible using web services
B. Any Business Rule can read, write, delete, and update from the table
C. Only artifacts in the table’s application can read from the table
D. All application scopes can read from the table

Answer: D

Explanation:
By default, tables in scoped applications allow read access across all scopes.

This behavior ensures flexibility, but developers must explicitly restrict access using:

• Application Access settings
• Access Control (ACL) rules

36.Which one of the following is part of the client-side scripting API?

A. scratchpad
B. GlideUser object (g_user)
C. current and previous objects
D. GlideSystem object (gs)

Answer: B

Explanation:
The g_user object is part of the client-side API and is used to:

• Check roles
• Get user information

Other options:

• gs → server-side only
• current/previous → server-side
• g_scratchpad (not listed properly here) is used differently

37.Which one of the following is NOT a purpose of application scoping?

A. Provide a relationship between application artifacts
B. Provide a way of tracking the user who developed an application
C. Provide a namespace (prefix and scope name) to prevent cross application name collisions
D. Provide controls for how scripts from another scope can alter tables in a scoped application

Answer: A

Explanation:
Application scoping is designed for:

• Isolation and security
• Namespace management
• Cross-scope access control

It does not define relationships between artifacts—that is handled by table relationships and references.

38.Which one of the following is true for a table with the “Allow configuration” Application Access option selected?

A. Only the in scope application’s scripts can create Business Rules for the table
B. Any user with the application’s user role can modify the application’s scripts
C. Out of scope applications can create Business Rules for the table
D. Out of scope applications can add new tables to the scoped application

Answer: C

Explanation:
When Allow configuration is enabled:

• Other (out-of-scope) applications can create configurations like Business Rules on that table

This increases flexibility but can also introduce security and governance risks if not controlled properly.

39.If the Create module field is selected when creating a table, what is the new module’s default behavior?

A. Open an empty form so new records can be created
B. Open a link to a wiki article with instructions on how to customize the behavior of the new module
C. Display an empty homepage for the application
D. Display a list of all records from the table

Answer: D

Explanation:
When a module is auto-created:

• It defaults to a List of Records view

This allows users to:

• View all records
• Filter/search data

40.From the list below, identify one reason an application might NOT be a good fit with ServiceNow, The application:

1. Needs workflow to manage processes
2. Requires “as-is” use of low-level programming libraries
3. Requires reporting capabilities
4. Uses forms extensively to interact with data

Answer: B

Explanation:
ServiceNow is a high-level platform (low-code/no-code).

It is great for:

• Workflows
• Forms
• Reporting

But not suitable for low-level programming needs like:

• Hardware-level operations
• Custom system-level libraries

41.Which one of the following is true for a Script Include with a Protection Policy value of Protected?

1. Any user with the protected_edit role can see and edit the Script Include
2. The Protection policy option can only be enabled by a user with the admin role
3. The Protection Policy is applied only if the glide.app.apply_protection system property value is true
4. The Protection Policy is applied only if the application is downloaded from the ServiceNow App Store

Answer: D

Explanation:
Protection Policy ensures that:

• Script Includes are hidden/protected from customers

This applies mainly when:

• Applications are distributed via the ServiceNow App Store

It prevents others from viewing or modifying proprietary code.

42.What are some of the benefits of extending an existing table such as the Task table when creating a new application?

a) You can repurpose existing fields by simply changing the label.
b) Use existing fields with no modifications.
c) Existing logic from the parent table will be automatically applied to the new table.
d) All of the parent table records are copied to the new table.

A. a, b, c, and d
B. a and b
C. b and c
D. a, b, and c

Answer: B

Explanation:
When extending a table:

•  You can reuse fields (a, b)
• Data is NOT copied (d is wrong)
• Logic is not always fully automatic (c is tricky/partially true but not guaranteed)

So safest correct answer is a and b

43.What syntax is used in a Record Producer script to access values from Record Producer form fields?

A. producer.field_name
B. producer.variablename
C. current.variable_name
D. current.field_name

Answer: B

Explanation:
Record Producer variables are accessed using the producer object: